This Privacy Policy applies to the SideDish Social website, bookings, memberships, WhatsApp messages, and related services (the “Services”). By using the Services, you agree to this policy. It should be read with our Terms & Conditions and Cancellation & Refund Policy.
1. Who we are
The Services are operated by SIDEDISH SOCIAL PRIVATE LIMITED (“SideDish Social”, “we”, “us”). For Indian data-protection purposes we are the data fiduciary for personal information collected through the Services.
Registered office: Plot No. 40, Gordhanpuri Colony, JJ Nagar, Yapral, Alwal, Near Ganesh Mandir, Medchal Malkajgiri, Secunderabad, Telangana 500087, India
GSTIN: 36ABRCS5107M1ZR
Email: hello@sidedish-social.com
Phone/WhatsApp: 9000229924
2. Information we collect
We collect information you provide, information created when you book or subscribe, and limited technical data needed to run the site.
Account and profile
- email address, password (stored as a hash), and display name;
- WhatsApp / mobile number used for login OTP and booking messages;
- city, occupation, relationship status, age band, dietary preference, allergies, and other questionnaire answers used to seat compatible tables;
- profile photo, if you upload one;
- student concession data, including a student ID-card image and verification status, if you apply for a student rate.
Bookings, membership, and payments
- experience selected, seat count, booking reference, credits used, and attendance status;
- billing name, address, state, and GSTIN if you ask for a tax invoice;
- payment amount, currency, status, and Razorpay order / payment identifiers. We do not store full card or UPI credentials; those are handled by Razorpay.
Technical and communications data
- session and authentication cookies, and anti-forgery tokens;
- server logs such as IP address, browser type, and pages requested, used for security and diagnostics;
- WhatsApp delivery status for OTPs, booking confirmations, and invoices we send through our messaging provider.
3. How we use information
We use personal information to:
- create and secure your account, including WhatsApp OTP verification;
- complete bookings and monthly memberships, apply credits, and issue invoices;
- match you to a table and share necessary attendee details with the host and Venue Partner;
- review student ID uploads before applying a student catalog price;
- send booking, reminder, and support messages on WhatsApp or email;
- prevent fraud, abuse, chargebacks, and policy misuse;
- meet tax, accounting, and other legal obligations.
We do not sell your personal information. We do not use your profile answers to run a dating product; they are used to curate platonic group experiences.
4. Who we share information with
- Venue Partners — name, party size, and dietary or access notes needed to host the experience. City, area, time, and experience style are shown when you book. The restaurant name and address are sent at 10 AM IST on the day of your experience.
- Payment processors — Razorpay, to collect payment and process refunds.
- Messaging providers — WATI / WhatsApp Business, to send OTPs, confirmations, and invoices to the number you provide.
- Hosting and operations — the infrastructure that stores our database, uploaded images, and invoices.
- Authorities — where required by law, court order, or to protect safety.
Other guests at your table may see your display name and the conversation that happens in person. We do not publish your phone number or email to other guests.
5. Cookies and similar technologies
We use essential cookies to keep you signed in, protect forms, and remember a booking draft during checkout. These are necessary for the Services to work. We do not currently use advertising or cross-site tracking cookies.
6. Student ID images
If you request a student rate, you upload an identity document so an administrator can confirm eligibility. That image is used only for verification, stored with restricted admin access, and is not shown on public pages. We may retain the verification decision even if the image is later deleted, so we can explain pricing on past bookings.
7. Retention
We keep account and profile data while your account is active. Booking, payment, and invoice records are kept for as long as needed for tax, accounting, refunds, and dispute handling. Server logs are kept for a short operational period unless needed for security review. You may ask us to delete your account; we will remove or anonymise information that is not required by law to retain.
8. Your choices and rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access, correction, or erasure of your personal information, or withdraw consent where processing is consent-based (for example, marketing messages). You can update much of your profile under Account settings. For other requests, email hello@sidedish-social.com from the address on your account. We may need to verify it is you before we act.
9. Children
The Services are intended for adults who can enter a binding contract. We do not knowingly collect personal information from children. Where alcohol may be served, participants must be of legal drinking age.
10. Security
We use HTTPS, hashed passwords, access-controlled admin tools, and limited staff access to booking and verification data. No method of transmission or storage is completely secure. Please keep your login details confidential.
11. International processing
Our primary operations and customer support are in India. Some processors (including payment and messaging providers) may process data on servers outside India. We use them only as needed to provide the Services.
12. Changes
We may update this policy from time to time. The “Last Updated” date at the top will change when we do. Material changes will be posted on this page. Continued use of the Services after an update means you accept the revised policy.
13. Contact
Questions about this policy or your personal information:
Email: hello@sidedish-social.com
Phone/WhatsApp: 9000229924